Mobistar

I've been using Mobistar for my mobile phone (including mobile internet) and home broadband - both essential for my business - since I got here, and it is the least reliable telephone company I have ever had the misfortune to be involved with. (Incidentally Mobistar is part of Orange, or the France Telecom Group and I have to admit that Orange UK are slightly better: this is to neutralise the fact that the pedants among you will probably point out that they are one and the same thing and therefore it can't be the worst company I've ever used, etc.)

For starters, the internet connection quality is rubbish. The speed of streaming at home is appalling: you can't listen video speeches in any language and YouTube is a write-off.

On the mobile, I can only connect to the web via 'Orange World', which is constantly on the blink, meaning my mobile internet service is unreliable to say the least.

And finally you simply can't get through to Customer Service. I've actually got up during a Mobistar call, walked to the Mobistar shop on Rue de Tongres, and still been on hold on arrival (although that's only about ten minutes).

Bizarrely, every so often someone from Mobistar will call me, for some unfathomable reason, with some totally irrelevant question about how I am enjoying my subscription. I tell them it's pants, and they inform me that a customer service representative will call me back in a few days.

They never do.

Mobistar, your service is crap. Call me.